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Shipping & Returns

Shipping & Returns

Shipping:

All Firearms typically ships within 5 business days after payment has been received with a valid FFL.

Non-firearm products typically ship the same day if the order is placed before 12 EST Monday-Friday after payment has been received. Please note we do not ship orders on Saturday or Sunday. If you place an order between Friday after 12EST and Monday 12EST then the order will process and ship that Monday. The tracking data will be automatically emailed by Tuesday at noon.

Please note, when you select items to purchase from the same warehouse you will save on shipping charges. Each warehouse has their own shipping flat rate fee. If you order items from warehouse 2 and additional items from warehouse 3 then there will be two shipping fees $14.95 from warehouse 2 and an additional $14.95 from warehouse 3. The total shipping fee would be $29.90. We have multiple warehouses located throughout the US and the warehouse number is a location indicator. It does not represent stock quantity.

SHIPPING: Flat rate and free shipping only applies to the lower 48 states. AK, HI, and other territories will incur additional shipping fees. We do not ship outside of the US. We do not ship ammunition to AK or HI.

We do not guarantee same day shipping if the order is placed after 12PM EST during normal business days. (M-F).

Warehouse 2 offers a flat shipping fee of only $14.95 for unlimited accessories and ammunition for the lower 48 states. Please note Hawaii and Alaska do not qualify for flat rate shipping and have additional shipping fees.

Warehouse 3 offers a flat shipping fee of only $14.95 for unlimited accessories and ammunition for the lower 48 states. Please note Hawaii and Alaska do not qualify for flat rate shipping and have additional shipping fees.

Please note any orders over 100 pounds will typically need to be shipped via freight and have additional shipping fees which will be determined after placing the order.

 

Please note any orders with an incorrect address for delivery is subject to a $20 address change fee per package/tracking with the carrier. Please make sure all information is correct in the shipping address to avoid any fees and delayed packages.

 

Firearms orders for MA/NH customers- If you are a resident in NH or MA then you have the option when placing a firearm order from us to pick the firearm up in our Plaistow, NH retail location. You will not be charged a $25 transfer fee. Please note, when you place your order, you will need to put our information in the shipping address or in the order notes indicating you want to pick the firearm up locally.

SHIPPING RESTRICTIONS: MA/NY/CA-We currently only ship ammunition to FFL dealers in these states. We cannot ship to your local private residence. If you place an order, please put your dealer’s information in the shipping information or your order notes. Your order may be subject to cancellation if we do not have the information. We will require a copy of your ffl dealers license which you will be responsible of obtaining or having it emailed to us at FFL@Vizardsguns.com and reference your name and order number.

Select states may require a copy of your DRIVER'S LICENSE & FOID CARD. These documents will be required to be emailed to us at FFL@Vizardsguns.com before we can process and ship your order.

 

ADULT SIGNATURE: Please note some orders will be required to have a signature upon delivery. We will not authorize any address changes to the shipping address once we have shipped your order. We will not authorize any change of addresses to any UPS facilities. If you want to pick up your order at your local UPS store then please put the UPS address in the shipping address portion in your order during your checkout. If you want to have the signature waived please state that in your order notes during the checkout. UPS will make 3 delivery attempts before they ship the package back if you are not able to sign for the package. If you want to request a signature on your package, please state it in the order notes. Please also note, there will be a $4.00 additional charge for the adult signature.

DRIVER’S LICENSE REQUEST AUTHORIZATION- We require a copy of your driver's license for ammunition and accessories orders to verify your legal age. Your order will not ship until we receive proper documentation to FFL@VizardsGuns.com. Please note we may require additional verification for orders that did not verify in our system. If you place an order and the name/address does not match or verify then your order will be subject to cancellation or require additional information such as a copy of your Driver’s License and Credit Card. Please note we do not hold the inventory if your order does not verify. We recommend sending a copy of your driver’s license within a few hours to avoid inventory going out of stock.

 

CREDIT CARD REQUEST- We will require a copy of your credit card front and back for any high dollar value order. Once, you have been verified then your order will ship.

 

PAYMENT- We accept all major credits card for form of payment. We do not accept gift cards.

Returns:

 

Firearms are non-refundable and will only ship directly to FFL Dealers.
All sales are final. NO RETURNS.

If there is a warehouse error during shipment then we will take it back as a return or fill the order correctly.

Please return to manufacturer for warranty service.



The actual buyer must pick up from FFL dealer who will conduct the background check.

Firearm Damage Claim Process Upon Receiving:


The shipping carrier will require a few items before submitting a damage claim. The customer is responsible for the shipping box and packing material that their firearm came in. The shipping carrier will require these items for inspection and make a decision on the damage claim. The claim process can take up to 12 weeks before the claim process is complete.


Ammunition Policy:
All sales are final. There are no returns, refunds, or exchanges.

Knives Policy:
All sales are final. There are no returns, refunds, or exchanges.

Accessories Policy:
All sales are final. There are no returns, refunds, or exchanges.

 

 

 

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